Fidelity Warranty Services Reviews

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About Fidelity Warranty Services

Fidelity Warranty Services provides a variety of vehicle protection plans, including vehicle service contracts and tire and wheel protection plans, that are accepted at over 6,000 service centers across the country. Plan benefits include coverage for costly repairs, mechanical breakdowns, maintenance, alternate transportation, towing, roadside assistance, trip interruption and fluid replacement. Customers can roll the cost of a Fidelity contract into the total price of a car and pay it off monthly. FWS’s plans can be purchased through more than 3,800 dealers nationwide.

Pros & Cons

• Specialized coverage options
• Available in the U.S. and Canada
• Transferable warranties

• Only available at some dealerships
• Certain exclusions may apply

Featured Reviews

I had a Fidelity extended warranty when my 2015 Chrysler Town and Country was new and it was needed during the 4th year of the lease. After I purchased the van out of the lease I .

Simply put - They are a great company. I would recommend them to others. This is the first time that I have had an extended warranty on a vehicle and I would recommend to others t.

What is Fidelity?

Fidelity is a company that offers vehicle protection plans at about 3,800 dealerships nationwide. Working with Fidelity is simple. When your car needs a repair, bring it to the dealership where you purchased the car or call Fidelity to speak to a claims analyst. Fidelity backs its vehicle service contracts with insurance, so you still have coverage if your original dealer goes out of business.

Fidelity has around 6,000 authorized repair shops in the U.S. and Canada.

Fidelity plans

Fidelity offers five plans in total. Fidelity’s vehicle protection plans (Powertrain, Gold and Platinum) represent three coverage levels and offer protection for up to 120,000 miles, while its other two plans (Drivetrain Plus and Owner Select) are for high-mileage vehicles.

Fidelity’s Powertrain plan offers basic coverage, including repairs to the engine, transmission and drive axle. It also covers certain electric motor and generator components.

• Cooling
• Steering
• Brakes
• Air conditioning
• Front and rear suspension
• Electrical
• EV and alternate-fuel components

• Brake drums
• Air bags
• Glass
• Batteries
• Catalytic converters

Drivetrain Plus is the first of Fidelity’s high-mileage plans. It offers protection for up to 48,000 miles and covers the engine, drive axle, transmission, electric motor and generator components.

• Steering system
• Braking system
• Air conditioning
• Additional hybrid/plug-in electric components

• Road Hazard Tire & Wheel: This plan offers up to $5,000 in lifetime benefits for repairing and replacing damaged tires. It includes reimbursement for alternate transportation, towing and roadside assistance.
• Lease Excess Wear & Tear: This option is for items that need repairs due to wear and tear and aren’t covered by car warranties.
• Theft Deterrent System: With this plan, advanced technology IDs your vehicle in case it’s stolen.
• Car Care Service Plan: This plan pays for routine maintenance on your car and gives you OneCard membership, which provides benefits similar to those included with Fidelity’s traditional auto warranty plans.
• Term Care Select: This plan covers brake pads, batteries, headlamps, windshield wiper blades, belts, hoses, electrical components, wheel alignment and brake rotors and drums. It also includes OneCard membership, which provides similar benefits to traditional auto warranty plans. The Term Care Select plan has no deductible.

Fidelity benefits

Every Fidelity car warranty plan is transferable and comes with the following benefits:

• Alternate transportation coverage: If your car is in the shop for several days and you need to rent a car, Fidelity reimburses you up to $40 a day for a maximum of 10 days. This is more than what most car warranties offer.
• Towing coverage: If your car breaks down, Fidelity covers up to $100 in towing fees.
• Trip interruption coverage: If you’re traveling more than 100 miles from home and your car breaks down, Fidelity reimburses you for alternate trip arrangements up to $100 a day for a maximum of $500 per occurrence.
• Fluid replacement: When your car is undergoing a repair, Fidelity pays to refill any depleted fluids.
• Financing: You can roll the cost of your Fidelity car warranty into the financing of your vehicle.

Fidelity fees

Fidelity does not publish official prices on its website, but customers report that their car warranties cost about $2,500. Some reported spending more, though.

Deductibles can be $0, $50, $100 or $250. Plans with lower deductibles cost more than those with high deductibles.

Fidelity FAQ

No. Fidelity claims analysts are available 8 a.m. to 9 p.m. EST, Monday through Friday, and 9 a.m. to 4 p.m. EST on Saturday.

If you want to cancel your car warranty, call the dealership where you bought the warranty and ask for a cancellation. If the dealership is no longer in business, contact Fidelity directly.

Yes, every Fidelity car warranty comes with benefits like alternate transportation coverage, towing coverage, trip interruption coverage and fluid replacement.

No, but Fidelity has a special plan that is not a warranty to cover wear and tear.

Yes. Call the dealership where you bought the warranty and ask for a cancellation. If the dealership is no longer in business, contact Fidelity directly.

Is Fidelity good?

We like that Fidelity has five plans to choose from, including options for high-mileage vehicles. We also like its optional coverage for wear and tear and routine maintenance. Customers with luxury vehicles often point out how much money they saved buying a warranty from Fidelity. If you are looking to buy a vehicle protection plan, Fidelity might be worth it.

Fidelity Warranty Services Reviews

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Reviewed Aug. 6, 2024

They have the worst customer service I have experienced. We have our car in the shop right now and the holdup is this company wanting proof of everything and picture sent and anything before they approve work or approve parts. So we're having to use a rental well they aren't wanting to pay for more than 10 days of a rental even though they're the ones holding up the progress of the work on the car so I think this company could do better with its customer service and with its services. Then the representatives that I talk to were so rude with me raising their voice at me talking over me and just being plain rude.

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Reviewed Aug. 2, 2024

Wife got a new 2021 F150 and got the extended warranty with this company. It is have transmission issue we took it to a Ford dealer in Waxahachie Texas. The service manager said yes they pulled 9 codes on it and drove it and seen all the problems. This warranty company sent first person out and barely drove the truck and didn't show any problems. The tech said you have to drive it longer to warm up the transmission before to notice the problems.

This company sent a second person out. He told the service tech he seen and video all the problems and yes it needs fixing. Then told the company he did have any problems. Now working on getting a third person out to fix the problem but this company said the service tech said there isn't any problems with the truck and when we talked to the service tech this company guy is totally lie. This has been going on for over a month. We have reported this company to BBB, Consumer Protection Agency, and to Ford Motor company itself. This truck was new when gotten and just used this company for the extended warranty. DO NOT USE THEM.

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Reviewed June 26, 2024

I wish I could give them 0 rating. A BIGGGGGG scam. They just charge service fee and they wash off their hands in the name of contractual agreements. I am going to court. Do NOT buys warranty contract from them.

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Reviewed June 22, 2024

I recently had the pleasure of working with Representative Eric ** to file a vehicle service claim, and I am thoroughly impressed with his exceptional customer service. From the moment I contacted Eric, he exhibited a high level of professionalism and attentiveness. He listened carefully to my concerns regarding the service claim and took the time to explain the process in detail. His knowledge and expertise were evident as he guided me through each step, ensuring that all necessary documentation was completed accurately and efficiently.

Eric's communication skills are outstanding. He kept me informed throughout the entire process, providing regular updates on the status of my claim. He promptly responded to any inquiries I had, demonstrating his commitment to excellent customer service. What truly sets Eric apart is his genuine concern for his customers. He showed empathy and understanding towards my situation, making me feel valued and reassured throughout the process. His friendly demeanor and willingness to go the extra mile to assist me were greatly appreciated. Overall, my experience with Representative Eric ** was nothing short of outstanding.

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Reviewed May 10, 2024

0 stars. I have had 2 incidents and they have had an excuse not to help me with either problem, I paid over 6 grand for this coverage and have had nothing but a run around, I don't want anything for free but I would at least have coverage that was promised by the dealership. I will never buy another extended coverage period. Nothing but a scam.

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Reviewed April 19, 2024

This warranty is based on just taking the money from you. Look at their terms and conditions. They have different rules for different states. The cancellation policy as well as warranty is not clear. So they can refund you or reimburse you for whatever amount they want. Not trustworthy at all.

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Reviewed Feb. 5, 2024

I just purchased a BMW I3 and the charger Stopped working in my electric compound. I purchased the car in June 23 and January 24 brought my beautiful car into BMW and they paid out more than 7,500 in repairs. Plus they gave me a car rental for 10 days completely complimentary. I paid total of 250.00 my co payment amount for the repairs. They did not give me any resistance but they were there on one accord! Amazing.

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Reviewed Jan. 22, 2024

I had a negative experience at Ontario Volvo. They sold me the extended warranty called the Platinum Volvo warranty which is actually a 3rd party Fidelity warranty. During a service they made a number of maintenance suggestions which would have totaled over 3000 dollars. One of the items was the timing belt which was covered under the contract on page two. The Volvo representative was adamant that it wasn’t not covered under the contract. I asked them to call Fidelity at which time the Fidelity rep said that it was in fact covered. I brought my car in on a Wednesday afternoon and the next next Monday, 12 days later, they called me to let me know that Fidelity wasn’t going to the repair timing belt because it wasn’t broken. They had my car for 12 days. That’s not good service.

From Volvo to Fidelity they fought me through the entire process. Even after the Fidelity rep said it was covered the Volvo rep was upset that he was wrong and said, “anything to save money.” I paid over two-thousand dollars for that warranty. I didn’t buy it just to waste money. I paid for a warranty service and they did not fulfill their end of the agreement which was precisely specified in the contract. If the timing belt breaks it can destroy the entire engine. STAY AWAY FROM FIDELITY CAR WARRANTIES. The company is unethical as is Ontario Volvo. They are both fraudulent. Do not buy the Volvo platinum warranty and do not use the Ontario Volvo service. They had my car for 12 days and did not fix the issue and were implicit in selling this fraudulent warranty with the Volvo name on it.

Thanks Brent (10)

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Reviewed Oct. 5, 2023

The VW dealership sells the contract and you have NO guarantee Fidelity Warranty Services will approve and pay for the repair. I will NEVER sign a contract with them again. Dealers should only sell extended warranties that are honored. Buyer beware.

Thanks ROBERT (24)

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Reviewed Feb. 9, 2023

Didn't want to pay for work because mileage was one measly mile over and still within the years that I had on the contract. I advised the dealer that I bought the vehicle from that the truck is going to be used for work so they encouraged me to get protection from this company. If I could go back I would and refuse to work with this company and choose my own, dealerships should choose carefully who they work with because it also make them look like the dealership and the warranty company is running a scam.

Thanks Lenny (35)

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Fidelity Warranty Services Company Information

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