NBN (or NBN Co) is a government enterprise that's responsible for managing the broadband infrastructure in Australia. NBN Co doesn't provide services directly to consumers. For complaints about internet services, NBN Co generally tells consumers to speak to their providers. However consumers can still make complaints to NBN Co about other issues, like property damage or the conduct of NBN contractors.
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Customer frustrated with nbn upgrade, no timeline given for connection, costing money in data, urgent need for internet.
Nbn stating my address can't be connected as they are upgrading yet they give no dates or time frame and we are without internet and it's costing us through the teeth in data, we need it connected and we need it now
Customer's nbn disconnected due to neighbor's address error. urgent need for internet due to special needs. seeking resolution as provider unable to help.
My nbn has been disconnected because my neighbour just moved in and give their address as my registered nbn address because the local council changed the street numbers couple of years ago but it hadn’t been updated with nbn I need my internet back as I have special need who is uncontrollable without it I’m taking to you as I can’t talk to nbn no other way to fix this my provider can’t fix this they say
Customer frustrated with multiple cancelled appointments, wrong information, and delays in nbn installation, impacting work from home ability for family.
I have been waiting for 3 weeks for nbn to come and install my nbn, with appointments being cancelled, technicians coming to site with the wrong information and technicians coming to site with the wrong tools. My family and I have had to pay extra on our phone bills due to having to use our data to work from home. I understand that there may be staff shortages, however coming to a job with wrong information which results in a one week delay and then further delays due to being understaffed is not fair. I had an appointment booked between 1pm-5pm today, 8 July and was notified at 4:47pm that my appointment had been cancelled. I am very disappointed in the lack of communication but then to find out that my next appointment has been scheduled in another 4 days between the hours of 1pm-5pm is honestly ridiculous. How is it that I have had to wait 3-4 weeks for my nbn to be connected and then once my appointment gets cancelled due to nbns issues, I then have to go to the back of the line? I really need to get this sorted as soon as possible as I have 3 people that need to work from home, to which this is impacting their ability to fulfil job tasks due to poor connection.
